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Shipping & Returns Policy

Effective Date: 01/04/2024

Welcome to Grismox! We're delighted to serve you through our e-commerce platform owned and operated by Blackensys Private Limited. Below, you'll find our comprehensive Shipping & Returns Policy, designed to ensure a seamless shopping experience for all our valued customers.

Shipping Policy:

1. Order Processing: Once your order is confirmed and payment is received, our team will swiftly process it for shipping. Please allow 1-2 business days for processing before your order is dispatched.

2. Shipping Methods: We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping. The available options and estimated delivery times will be displayed at checkout.

3. Shipping Costs: Shipping costs are calculated based on the selected shipping method, the destination of the package, and the total weight of the order. You will see the shipping charges outlined during the checkout process.

4. Delivery Timeframes: Delivery times may vary depending on your location and the shipping method chosen. While we make every effort to deliver your order promptly, please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery times.

5. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery online.

6. Shipping Restrictions: Please be aware that certain products may be subject to shipping restrictions due to their size, weight, or contents. Additionally, we may be unable to ship to certain remote or international locations. If you have any concerns about shipping restrictions, please contact our customer service team for assistance before placing your order. 7. International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the total price at checkout. 8. Incomplete or Incorrect Addresses: It is essential to provide accurate shipping information to ensure successful delivery. Please double-check your shipping address before completing your purchase. Grismox and Blackensys Private Limited are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer

Returns & Exchanges Policy:

1. Returns Eligibility: We want you to be completely satisfied with your purchase from Grismox. If for any reason you are not entirely happy with your order, you may return it within 30 days of receipt for a refund or exchange, subject to the terms and conditions outlined below.

2. Return Process: To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order. You will be provided with instructions on how to return the item(s). Please note that returned items must be in their original condition, unworn, unwashed, and with all tags attached.

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely. Grismox and Blackensys Private Limited are not liable for any items lost or damaged during the return shipping process.

4. Refund Processing: Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria. Upon approval, we will process your refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.

5. Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item(s) instead.

6. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange unless they are defective or damaged upon receipt. These items will be clearly indicated on the product page.

Contact Us:

If you have any questions or concerns about our Shipping & Returns Policy, please don't hesitate to contact us: -

Email: support@grismox.com - Phone: 9937035773 - Live Chat: Available on our website during business hours Updates to Policy: Grismox and Blackensys Private Limited reserve the right to update or modify this Shipping & Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates. Thank you for shopping with Grismox! We appreciate your trust and support.

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